A FREQUENTLY ASKED QUESTION

A FREQUENTLY ASKED QUESTION

A FREQUENTLY ASKED QUESTION

Do you offer post-launch support? 

A fantastic website can get your far in this world, but with the right investment a website can be supercharged to maximum potential, and for that to happen, you can rest easy knowing our work doesn’t end with the launch.

All the planning and scoping in the world can’t guarantee that you’ll be squeezing every drop of ROI from your website from day one. That’s why we include two performance reviews within the first 6-12 months of launch. Here, we’ll collectively review all available data on site usage as well as the statistics we’ve agreed to use to benchmark the site’s effectiveness. Armed with this knowledge, identifying areas for improvement is a doddle. What can we say? The last drop of ROI tastes the sweetest.

That’s why we offer a selection of ongoing support, maintenance and optimisation retainers to fit most budgets. These take the findings from our performance reviews and give you the freedom and resources to continue to hone your website in the longer term.

The thing you need to know is: We’re less “wham-bam” and more, “here’s a spare key, you’re welcome any time”. We want to forge long-term relationships and show there’s more value to be had, even once your website is live. Basically we’ve got your back.

Oh, and because we know that literally nobody uses all elements of their website or CMS in the first month, we provide 90 days of support, free of charge, so you can have complete peace of mind.

Are you ready to get cracking? We are. We can’t wait to hear from you.